FAQs
We’ve gathered the most common questions from our clients to help you feel confident before your visit.
General Questions
Q: How do I book an appointment?
A: You can book online by Fresha through our website at www.at-ease.co.uk, or contact us directly via call or text to secure your time slot.
Q: Do I need to pay a deposit?
A: Yes, we require a small deposit to confirm your appointment. This helps secure your time and ensures a personalised, one-to-one experience with your therapist.
Q: What payment methods do you accept?
A: We accept cash, card and Bank transfer.
Q: Do you accept walk-ins?
A: We are by appointment only to ensure each client receives focused care in a peaceful, private setting. Please book in advance.
Q: Where are you located?
A: We are based on Hagley Road West, Birmingham.
Full address and location map are available on our Contact page.
Q: Can I cancel or reschedule my booking?
A: Yes, you can manage your booking via your confirmation email. We kindly ask for at least 24 hours’ notice.
Q: Are your treatments suitable for men and women?
A: Yes, all of our services - including massage, permanent makeup, and scalp micropigmentation - are open to all genders.
Ease’s Aesthetics (SMP & PMU)
Scalp Micropigmentation (SMP) is a non-surgical treatment that recreates the look of hair follicles for a fuller, more confident appearance. Below are the most common questions we receive from clients considering SMP.
Permanent Makeup (PMU) treatments - including powder brows, lip blush and microblading - are designed to enhance your natural beauty with long-lasting results. Whether you’re new to PMU or looking for a touch-up. these FAQs will guide you through what to expect.
Q: What’s the difference between Microblading and Machine Brows (Powder/Ombre)?
A: Microblading uses a manual blade to create hair-like strokes, while Machine Brows use a fine digital needle to create a soft, shaded effect. Powder or Ombre brows tend to last longer, fade more evenly, and are gentler on the skin—especially suitable for oily or sensitive skin types.
Q: Will my brows or lips look too dark at first?
A: Yes, the pigment appears darker immediately after treatment but softens by up to 30–50% during healing. This is completely normal and part of the process.
Q: How long does permanent makeup last?
A: PMU typically lasts 1 to 3 years, depending on your skin type, lifestyle, and aftercare. Lighter shades and natural finishes may fade faster. Annual touch-ups are recommended to maintain the colour and shape.
Q: How long is the healing process?
A: Healing takes about 7–14 days. You may experience slight scabbing or flaking, which is normal. Final results appear once the skin has fully healed over 4–6 weeks. We provide full aftercare instructions to help you get the best result.
Q: Is the treatment painful?
A: Most clients feel only mild discomfort. We apply a professional numbing cream to keep you comfortable during the session.
Q: Can I choose the shape and colour?
A: Absolutely! We design each treatment with your input to match your natural features, skin tone, and personal style. We never begin until you are 100% happy with the shape.
Q: What areas do you offer PMU for?
A: We currently offer Powder Brows, Lip Blush and Scalp Micropigmentation. You can book a free consultation to decide what’s best for your needs.
Q: Can men have PMU?
A: Absolutely! We offer discreet natural brow, lip and lash enhancements for either sex.
Q: What is Scalp Micropigmentation?
A: Scalp Micropigmentation (SMP) is a cosmetic tattoo technique that mimics the look of shaved hair or a fuller hairline. It’s ideal for those with thinning hair, bald spots, or receding hairlines.
Q: Does the procedure hurt?
A: Most clients describe SMP as mildly uncomfortable but tolerable. We use a numbing cream if needed to make the process as comfortable as possible.
Q: Will people know I’ve had SMP done?
A: No—SMP is designed to look natural and undetectable. It blends seamlessly with your existing hair and hairline for a realistic shaved-head or fuller-hair effect.
Q: How long does SMP last?
A: SMP can last 3–6 years or more, depending on your skin type, lifestyle, and aftercare. Periodic touch-ups are recommended to keep the results looking fresh
Q: How many sessions will I need?
A: Most clients need 2 to 4 sessions, spaced about 1–2 weeks apart, to build the desired density and natural finish.
Q: Can SMP work on long hair or just shaved heads?
A: SMP is commonly used for shaved or buzzed styles, but it can also add density under longer hair to reduce the appearance of thinning areas.
Q: Is there any downtime after the treatment?
A: There’s minimal downtime. You may experience light redness for 1–2 days, but most people return to normal activities quickly. Avoid sweating, shampooing, or sun exposure for a few days.
Ease Thai Massage & Wellness
Ease Thai Massage blends traditional techniques with therapeutic care to support your body and mind. Explore our most commonly asked questions below to learn more before your session.
Q: Do you offer any “additional” services?
A: No. additional service offered just massage only. Our holistic treatments are strictly therapeutic, aesthetic, and wellness-focused.
Q:What treatments done Ease Thai Massage offer?
A: We provide authentic Thai massage, relaxing hot oil massage, therapeutic massage, deep tissue, foot massage, head massage, lymphatic massage, aroma therapy massage and Reiki healing sessions.
Q: What should I wear for a Traditional Thai massage?
A: Traditional Thai massage is done fully clothed. Since "COVID 19" I have not been able to offer clothes for this massage so please wear your own loose but comfortable clothes.
Q: What’s the difference between Traditional Thai massage and deep tissue?
A: Thai massage uses stretches, acupressure, and joint movement. Deep tissue focuses on deeper muscle layers and knots. We tailor your session to your body’s needs.
Q: Is Thai massage good for back pain and posture?
A: Yes. Our Traditional and Therapeutic Thai Massage techniques help reduce tension, realign posture, and relieve chronic back or shoulder pain.
Q: Do you offer massage for bloating or detox?
A: Yes. Our Lymphatic Drainage Massage is ideal for detox, water retention, and immune support. It’s gentle and deeply relaxing.
Q: Do you offer head and foot massage too?
A: Yes, we offer Thai Head Massage and Thai Foot Massage as standalone treatments or add-ons to any session.
Q: Do I need to prepare before a massage?
A: Just arrive a few minutes early to relax and settle in. Avoid eating a heavy meal right before your session.
Q: How often should I get a massage?
A: For ongoing issues like stress, tightness, or poor posture, we recommend a massage every 2–4 weeks. One-off treatments are also available for relaxation or recovery.
Q:Is it suitable for first-timers?
A: Absolutely! Our therapists will guide you through every step and adjust the pressure to your comfort level.
Q: Do I need to believe in Reiki for it to work?
A: No. Reiki is not a religion or belief system – it works whether or not you believe in it. All that is required is an open mind and willingness to relax.
Q: How many sessions will I need?
A: This depends on your goals. Some people enjoy a single session for relaxation, while others benefit from regular treatments for ongoing balance and well-being.
Q: Is Reiki safe?
A: Yes, Reiki is safe, natural, and suitable for everyone. It is a complementary therapy and does not replace medical treatment.