FAQs
We’ve gathered the most common questions from our clients to help you feel confident before your visit.
General Questions
Q: How do I book an appointment?
A: You can book online by Fresha through our website at www.at-ease.co.uk, or contact us directly via call or text to secure your time slot.
Q: Do I need to pay a deposit?
A: Yes, we require a small deposit to confirm your appointment. This helps secure your time and ensures a personalised, one-to-one experience with your therapist.
Q: What payment methods do you accept?
A: We accept cash, card and Bank transfer.
Q: Do you accept walk-ins?
A: We are by appointment only to ensure each client receives focused care in a peaceful, private setting. Please book in advance.
Q: Where are you located?
A: We are based on Hagley Road West, Birmingham.
Full address and location map are available on our Contact page.
Q: Can I cancel or reschedule my booking?
A: Yes, you can manage your booking via your confirmation email. We kindly ask for at least 24 hours’ notice.
Q: Are your treatments suitable for men and women?
A: Yes, all of our services - including massage, permanent makeup, and scalp micropigmentation - are open to all genders.
Ease’s Aesthetics (SMP & PMU)
Scalp Micropigmentation (SMP) is a non-surgical treatment that recreates the look of hair follicles for a fuller, more confident appearance. Below are the most common questions we receive from clients considering SMP.
Permanent Makeup (PMU) treatments - including powder brows, lip blush and microblading - are designed to enhance your natural beauty with long-lasting results. Whether you’re new to PMU or looking for a touch-up. these FAQs will guide you through what to expect.
Q: What’s the difference between Microblading and Machine Brows (Powder/Ombre)?
A: Microblading uses a manual blade to create hair-like strokes, while Machine Brows use a fine digital needle to create a soft, shaded effect. Powder or Ombre brows tend to last longer, fade more evenly, and are gentler on the skin - especially suitable for oily or sensitive skin types.
Q: Will my brows or lips look too dark at first?
A: Yes, the pigment appears darker immediately after treatment but softens by up to 30–50% during healing. This is completely normal and part of the process.
Q: How long does permanent makeup last?
A: PMU typically lasts 1 to 3 years, depending on your skin type, lifestyle, and aftercare. Lighter shades and natural finishes may fade faster. Annual touch-ups are recommended to maintain the colour and shape.
Q: How long is the healing process?
A: Healing takes about 7–14 days. You may experience slight scabbing or flaking, which is normal. Final results appear once the skin has fully healed over 4–6 weeks. We provide full aftercare instructions to help you get the best result.
Q: Is the treatment painful?
A: Most clients feel only mild discomfort. We apply a professional numbing cream to keep you comfortable during the session.
Q: Can I choose the shape and colour?
A: Absolutely! We design each treatment with your input to match your natural features, skin tone, and personal style. We never begin until you are 100% happy with the shape.
Q: What areas do you offer PMU for?
A: We currently offer Powder Brows, Lip Blush and Scalp Micropigmentation. You can book a free consultation to decide what’s best for your needs.
Q: Can men have PMU?
A: Absolutely! We offer discreet natural brow, lip and lash enhancements for either sex.
Q: What is Scalp Micropigmentation?
A: Scalp Micropigmentation (SMP) is a cosmetic tattoo technique that mimics the look of shaved hair or a fuller hairline. It’s ideal for those with thinning hair, bald spots, or receding hairlines.
Q: Does the procedure hurt?
A: Most clients describe SMP as mildly uncomfortable but tolerable. We use a numbing cream if needed to make the process as comfortable as possible.
Q: Will people know I’ve had SMP done?
A: No - SMP is designed to look natural and undetectable. It blends seamlessly with your existing hair and hairline for a realistic shaved-head or fuller-hair effect.
Q: How long does SMP last?
A: SMP can last 3–6 years or more, depending on your skin type, lifestyle, and aftercare. Periodic touch-ups are recommended to keep the results looking fresh
Q: How many sessions will I need?
A: Most clients need 2 to 4 sessions, spaced about 1–2 weeks apart, to build the desired density and natural finish.
Q: Can SMP work on long hair or just shaved heads?
A: SMP is commonly used for shaved or buzzed styles, but it can also add density under longer hair to reduce the appearance of thinning areas.
Q: Is there any downtime after the treatment?
A: There’s minimal downtime. You may experience light redness for 1–2 days, but most people return to normal activities quickly. Avoid sweating, shampooing, or sun exposure for a few days.
Ease Thai Massage & Wellness
Ease Thai Massage blends traditional techniques with therapeutic care to support your body and mind. Explore our most commonly asked questions below to learn more before your session.
Q: Do you offer any “additional” services?
A: No. additional service offered just massage only. Our holistic treatments are strictly therapeutic, aesthetic, and wellness-focused.
Q:What treatments done Ease Thai Massage offer?
A: We provide authentic Thai massage, relaxing hot oil massage, therapeutic massage, deep tissue, foot massage, head massage, lymphatic massage, aroma therapy massage and Reiki healing sessions.
Q: What should I wear for a Traditional Thai massage?
A: Traditional Thai massage is done fully clothed. Since "COVID 19" I have not been able to offer clothes for this massage so please wear your own loose but comfortable clothes.
Q: What’s the difference between Traditional Thai massage and deep tissue?
A: Thai massage uses stretches, acupressure, and joint movement. Deep tissue focuses on deeper muscle layers and knots. We tailor your session to your body’s needs.
Q: Is Thai massage good for back pain and posture?
A: Yes. Our Traditional and Therapeutic Thai Massage techniques help reduce tension, realign posture, and relieve chronic back or shoulder pain.
Q: Do you offer massage for bloating or detox?
A: Yes. Our Lymphatic Drainage Massage is ideal for detox, water retention, and immune support. It’s gentle and deeply relaxing.
Q: Do you offer head and foot massage too?
A: Yes, we offer Thai Head Massage and Thai Foot Massage as standalone treatments or add-ons to any session.
Q: Do I need to prepare before a massage?
A: Just arrive a few minutes early to relax and settle in. Avoid eating a heavy meal right before your session.
Q: How often should I get a massage?
A: For ongoing issues like stress, tightness, or poor posture, we recommend a massage every 2–4 weeks. One-off treatments are also available for relaxation or recovery.
Q:Is it suitable for first-timers?
A: Absolutely! Our therapists will guide you through every step and adjust the pressure to your comfort level.
Q: Do I need to believe in Reiki for it to work?
A: No. Reiki is not a religion or belief system – it works whether or not you believe in it. All that is required is an open mind and willingness to relax.
Q: How many sessions will I need?
A: This depends on your goals. Some people enjoy a single session for relaxation, while others benefit from regular treatments for ongoing balance and well-being.
Q: Is Reiki safe?
A: Yes, Reiki is safe, natural, and suitable for everyone. It is a complementary therapy and does not replace medical treatment.
Facials Holistic
At Ease Collective our holistic facials combine gentle massage, natural products and therapeutic techniques to restore balance from the inside out. Each treatment is designed from to improve skin heath, release tension and promote deep relaxation using methods such as Gua Sha, lymphatic drainage, TMJ massage, Natural lift and Japanese facial techniques.
Q:What is a holistic facial?
A: A holistic facial focuses on relaxation, natural skin rejuvenation, and improving circulation and lymphatic flow. It combines gentle massage techniques with clean skincare to support both skin health and overall wellbeing.
Q: Which skin types are your facials suitable for?
A: All my facials are suitable for every skin type, including sensitive skin. I use gentle, clean, vegan-friendly products (Tropic), chosen to minimise irritation and nourish the skin.
Q:What products do you use?
A: I currently use Tropic Skincare for all facial treatments – a clean, vegan and skin-friendly brand.
More options (NYR Organics, advanced skincare) will be added in the future.
Q: What is included in a facial treatment?
A: Depending on the duration, your facial may include:
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Deep cleanse (single or double)
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Exfoliation
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Massage
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Mask
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Hydration + finishing products
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Scalp massage (for 90 min)
Q:What is the difference between each facial duration?
A: 30 min Express Facial – Quick glow, cleanse + exfoliation + mask
45 min Relaxing Facial – Includes facial massage for relaxation
60 min Deep Glow Facial – Full protocol, deeper relaxation, full massage
90 min Deep Rest Facial – Full extended massage + scalp work for deep stress relief
Q: Will facials help with puffiness or tension?
A: Yes! My techniques focus on relaxation, circulation and lymphatic flow, helping with:
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Puffiness
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Jaw tension
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Stress-related fatigue
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Dull skin
Q:Is facial massage safe?
A: Yes, absolutely. I use gentle massage methods suitable for all skin types. If you have any concerns (active acne, recent cosmetic procedures, or skin conditions), please message me before booking.
Q: How often should I get facials?
A: For best results:
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Every 1–4 weeks for general skincare
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Weekly for lymphatic + TMJ tension
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Monthly for relaxation + maintenance
Q:Do I need to remove makeup before the appointment?
A: No – cleansing is included in every facial.
Q: Are facials suitable during pregnancy?
A: Yes, my holistic facials are gentle and pregnancy-safe. Please inform me in advance so I can tailor your treatment.
Q: Do you offer packages?
A: Yes, facial packages and loyalty rewards are available. You can check them on Fresha or message me directly.
Q: How do I prepare before my facial?
A: Just arrive with no heavy makeup if possible, avoid retinol or strong exfoliants 24–48 hours before, and stay hydrated.
Q: What’s the aftercare?
A: Avoid touching your face
Avoid makeup for 12 hours
No sauna/steam for 24 hours
Avoid exfoliants and retinol for 2–3 days
Drink water for best lymphatic results
Q: Can I combine facials with other treatments?
A: Yes! Facials pair beautifully with:
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Reiki
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Massage
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TMJ/Cupping
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PMU (but only after fully healed)
Q:What is TMJ?
A: TMJ stands for Temporomandibular Joint – the jaw joint that connects your jawbone to your skull.
It’s responsible for chewing, talking, yawning, and overall jaw movement.
When this joint becomes tight or stressed, it can cause discomfort, headaches, and tension around the face, jaw, neck, and temples.
Q: What is a TMJ Facial Massage?
A: TMJ Facial Massage is a specialised treatment focusing on:
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Releasing tension in the jaw muscles
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Reducing tightness around the temples, cheeks, and neck
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Improving jaw mobility
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Encouraging deep relaxation
It’s a gentle but effective combination of cupping, massage techniques, and trigger-point release.
Q: What does a TMJ treatment help with?
A: TMJ massage may help with:
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Jaw tension & clenching
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Teeth grinding (bruxism)
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TMJ discomfort
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Headaches & migraines
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Facial puffiness
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Neck & shoulder tightness
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Stress-related jaw pain
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Better sleep (because jaw tension reduces)
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Overall facial relaxation & contouring
Q: Is TMJ Massage painful?
A: Most clients feel relief, not pain.
Some tight areas can feel sensitive, but the pressure is always adjusted to your comfort level.
Q: How long is the treatment?
A: 60 minutes – including consultation, jaw release, facial cupping, deep massage, scalp, lymph drain and neck/shoulder focus..
Q: How many sessions do I need?
A: You will feel relief from the first session, but for long-term results:
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3–6 sessions (weekly or bi-weekly) are recommended
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Maintenance every 4–6 weeks
Q:Is TMJ massage safe?
A: Yes – it is non-invasive, natural, and safe for most clients.
Q: Who is this treatment suitable for?
A: Perfect for people who:
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Work long hours at a desk
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Grind or clench teeth
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Experience jaw tension
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Have high stress
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Get frequent headaches
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Want facial contouring without injectables
.
Q: How will I feel after the treatment?
A: Clients usually feel:
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Lighter around the jaw
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Less tightness
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More relaxed
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Facial muscles more lifted
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A reduction in headaches
Some people feel sleepy-this is normal!
Q:What products do you use?
A: Organic high-quality oils such as Jojoba (NYR) and Tropic skincare, suitable for sensitive skin.
Q: Who is suitable for Beauty Facials?
A: Beauty facials are suitable for all skin types, including sensitive skin. Products are selected based on your skin condition and concerns.
Q: What is a Beauty Facial?
A: A beauty facial is a relaxing treatment designed to deeply cleanse, exfoliate, hydrate and nourish your skin. It helps improve texture, brightness and overall skin health while promoting relaxation and stress relief.
Q: What is Gua Sha Facial Massage?
A: Gua Sha is an ancient facial sculpting technique using a smooth stone to lift, contour and increase circulation. It encourages lymphatic flow and helps release muscle tension.
Q: What results can I expect?
A: After your session, expect:
✔ Brighter, cleaner skin
✔ Reduced congestion
✔ Hydrated, smoother texture
✔ Improved circulation
✔ Relaxed facial muscles
Results improve even more with regular treatments.
Q: What does Gua Sha help with?
A: Gua Sha can help with:
• Puffiness & water retention
• Jaw tension
• Dull or tired-looking skin
• Facial asymmetry caused by tight muscles
• Contouring (cheekbones & jawline)
• Promoting natural face lifting effect
Q: What is an Ice Globe Facial?
A: Ice globes are cooling tools used to calm inflammation, reduce redness, tighten pores and soothe sensitive or irritated skin. They also boost microcirculation and give an instant glow.
Q: What is Lymphatic Drainage Facial Massage?
A: A lymphatic drainage (LMD) facial uses slow, gentle movements to stimulate your lymphatic system. It helps the body remove excess fluid, toxins and inflammation.
Q: What does Lymphatic Drainage help with?
A: LMD is great for:
✔ Puffiness (face & under-eye)
✔ Dull skin
✔ Water retention
✔ Swelling after cosmetic treatments
✔ Inflammation
✔ Improving overall complexion
It’s one of the most popular treatments for a “healthy glow” and skin detox.
Q: Is Lymphatic Drainage safe for everyone?
A: It is generally safe, but not recommended for those with:
• Active infection
• Severe acne flare
• Active rosacea flare
• Lymphatic disorders
• Cancer (unless cleared by GP)
• Uncontrolled thyroid issues
Q: Which facial should I choose?
A: Choose based on your needs:
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Express Facial (30 min): quick cleanse, glow, maintenance
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Holistic Relaxing (45 min): de-stress + hydration
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Deep Glow Facial (60 min): full protocol + massage
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Lymphatic Drainage (60 min): detox, de-puff
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Sculpting Gua Sha (60 min): lifting + contour
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Natural Lift (60 min): anti-aging + deep relaxation
Q: Are facials suitable for sensitive skin?
A: Yes - products are gentle, clean and suitable for reactive skin. I use Tropic products, which are vegan, skincare-safe and suitable for sensitive skin.
Q: How often should I get facials?
A: For best results:
• Every 1–4 weeks for regular skin maintenance
• Weekly for sculpting or lymphatic programs
• Before events: 1–2 days prior
Q: Do facials hurt?
A: No - facials are relaxing.
Lymphatic and Gua Sha may feel slightly firm in some areas but should never be painful.
Q: Can I combine facial treatments?
A: Yes — many clients combine:
✔ Lymphatic + Gua Sha
✔ Gua Sha + Ice Globe
✔ TMJ + Facial massage
Combination facials give the best sculpting and skin health results.
Q: What should I avoid after a facial?
A: For 24 hours avoid:
• Sauna / steam / hot shower
• Heavy makeup
• Active skincare (AHA/BHA/retinol)
• Workouts
• Sun exposure
Drink water — your skin will glow more.